Southern Abyss Records

Refund and Returns Policy

Overview

All products sold in this store are made to order and fulfilled through our print-on-demand partner. Each item is produced specifically for you after you place your order. Because of this, we follow a clear and fair policy that covers quality issues while being transparent about what cannot be returned.

Refunds

We offer full refunds or free replacements in the following situations:

Manufacturing defects
Printing errors
Items that arrive damaged due to production or shipping from our partner
Wrong item received due to our error

To request a refund or replacement, contact us within 14 days of delivery with your order number and clear photos of the issue. If the claim is approved, we will either send a free replacement or issue a full refund.

We do not offer refunds for:

Damage that occurred after the item was delivered

Change of mind

Incorrect size, color, or design selected at checkout

Personal preference

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {southernabyssrecords@gmail.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We do not offer free exchanges for size, color, or design preference.

Because every item is printed specifically for your order, we are unable to accept returns for size or preference exchanges.

If you received a defective item, we will replace it at no cost (see Refunds above).

Gifts

If you received an item as a gift and it has a manufacturing defect, the original purchaser must contact us to request a replacement. We will need the original order number to process the request.

Shipping returns

We do not accept returns for change of mind or incorrect size selection.

If a package is undeliverable or refused and returned to our fulfillment partner, it is donated. No refund is issued in these cases.

Please ensure your shipping address is correct before completing your order. We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address.

Need help?

If you have a quality issue or any question about your order, please contact us as soon as possible with:

Your order number
A clear description of the issue
Photos of the problem (required for defect claims)

We aim to respond within 1–2 business days.